Arpin Van Lines Alternative Surveys


An alternative survey with Arpin Van Lines is a virtual survey utilized to get you an accurate move quote. Usually, a local Arpin representative would come to your home and provide you with a quote. With an alternative survey, your time, safety, and comfort become the first priority. We offer several alternative survey options which include:

Telephone Survey

The telephone survey option allows you to talk with your Arpin representative over the phone about your items and belongings. This can be done with a landline, since it is audio only. Your local agent will ask questions about the size and number of your items, the length of your move, and other important details. He or she might ask for photos of your home and belongings in order to provide a more accurate quote.

Video Survey

To utilize the video survey method you will need a fully charged smartphone, flashlight, tape measure, and Wi-Fi- or cell data. The survey will take approximately one hour to complete. During that hour, your Arpin agent will guide you through every step, making sure that nothing is left out of your survey.

Artificial intelligence (AI) Survey  

You, the customer, will conduct this type of survey using our AI software. This method is similar to the video survey. However, there will not be an Arpin representative involved in the initial step of the AI method. Our best tip for customers who decide to record artificial intelligence surveys is to open every drawer and closet on camera and show every nook and cranny. The little areas in your home can contain more items to be moved than you might think to consider.


Whether you want to practice social distancing or you’re on a tight timeline, having a local agent in your home isn’t always the best option. There are many reasons to use one of our alternative estimate methods, including:

  • You are immunocompromised and need to keep others out of your home as much as possible.
  • One of our representatives cannot physically get to your home in an appropriate amount of time.
  • The survey is being done after business hours to accommodate your schedule.
  • You prefer this first step of the move done electronically.


To get started with an alternative survey, get in touch with Arpin Van Lines! Give us a call at 877-856-4660 or fill out the Start My Move Quote online and a service representative will be in touch with you shortly.

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