Arpin Van Lines Agent Provides Free Cross-Country Move After Couple Scammed by “Rogue” Mover

Chip Martin, owner and operator of Daly Movers, based in Garden Grove, Calif., was inspired to help the family when he saw a story reported by about Terri and Terrance Thomas who had fallen victim to a common moving scam. The rogue mover had posed as a well-known truck rental company to gain trust before making off with thousands of dollars worth of the family’s household goods.

“Their story hit me emotionally and I needed to do something to help these people recover from their loss,” said Martin.

The Thomases paid $4,500 to move from Zephyrhills, Fla., to Everett, Wash. They thought they were using a well-known national company. However, after their belongings were taken, the couple could no longer get a hold of the movers. Among the items were some very personal and precious family pictures and mementos.

Detective Robert Rutkowski of the Broward County Sheriff’s office successfully tracked down their property. Mr. Thomas flew from Washington to Florida to identify the belongings and put them into storage until the family could save up again to pay for another move.

Chip Martin, representing Arpin Van Lines, contacted the family and offered to move their belongings out of storage in Florida and deliver them free of charge to their new home in Everett, Wash.

Martin, as all agents of Arpin Van Lines, belongs to the American Moving & Storage Association (AMSA) ProMover program. AMSA launched the ProMover program in 2009 as a consumer protection initiative and certification program for movers. It is designed to fight imposters, known within the industry as “rogue operators,” by giving consumers an easy way to separate reputable, professional movers from con artists out to make a quick buck at their expense.

“This level of concern for moving consumers—even when, in this case, they had unfortunately hired a rogue—is the hallmark of a ProMover,” said Linda Bauer Darr, AMSA president and CEO. “It’s just the latest example why anyone expecting a safe, reliable move should always look for the ProMover logo.”